FAQ

+ Do we work with insurance companies?

Absolutely! Whether you call us first or your insurance carrier first, as long as you request Mid-State Auto Glass, they will send us over everything we need and we will call and get you scheduled- usually same or next day!

+ Should I get my windshield repaired or replaced?

The purpose of a windshield is to protect the occupants of the vehicle from wind and debris, such as rocks and dust. Your vehicle’s windshield is bound to take a beating from time to time so here are some helpful tips to help you decide whether or not your windshield needs to be repaired or replaced:

  1. Where is the damage? Depending on where the damage is located on your glass is a huge factor in whether or not the glass should be repaired or replaced. First and foremost, is the crack within your vision? If the crack is hindering the driver’s vision, then it is best to go ahead and fix the crack, so it does not become a bigger issue in the future. Also, if the crack is near the outer rim of the glass or near the corners, the windshield should be replaced.

  2. Is the windshield still structurally sound? Glass is weakened by damage so if the car is involved in a collision, the windshield will not be able to provide the intended level of protection.

  3. What is the size of the damage? Generally, if the crack is smaller than a dollar bill or the bullseye is less than an inch, the windshield can be repaired. If the crack is larger than a dollar bill or the bullseye is larger than 3 inches, then it should be replaced.

  4. Does it affect your ADAS (Advanced Driver Assistance System)? Our technicians will be able to help determine if any of your ADAS features have been disrupted.

+ How long does it take?

With a repair, it usually takes about 15 minutes.

With a replacement, it usually takes about an hour. Our technicians will carefully remove the old glass, vacuum the excess glass and replace it with a brand new glass.

+ What causes a crack to expand?

The two biggest factors that cause a small crack or ding to spread would be the weather and vibrations. The extreme temperature changes that we experience here in South Carolina can cause the crack to rapidly grow. For example, if your car has been sitting in the scorching heat for hours and then suddenly the A/C starts blasting, that is very taxing on the windshield. The same concept goes for cracks in the winter time. The second factor that causes a small crack or ding to expand would be any vibrations to the car, whether that be driving down the road or hitting a pothole.

+ What is ADAS (Advanced Driver Assistance System) Calibration?

Modern cars have several sensors and cameras all around the vehicle which increase the cars safety, this is known as ADAS. With ADAS, proper calibration is critical for your safety after replacing a windshield. When people buy these newer cars, they are aware of these features, and many rely on them to keep them safe. Even if you have a minor wreck or hit a large pothole, your car will more than likely need a calibration. Our technicians are here to help, if your car is in need of this service. ADAS Dynamic Calibration is also known as on-road calibration because the majority of the work is done while the vehicle is in motion in order for our technicians to accurately reset the ADAS features. Dynamic Calibrations start with a diagnostic tool and then our trained and certified technicians determine which of your ADAS features have been disrupted. After that is determined, the technicians would begin the dynamic calibration to finish the process.

+ What areas do you service?

We come to you! Our services cover:

  • Columbia

  • Lexington

  • Orangeburg

  • Chapin

  • Irmo

  • and surrounding areas.

+ Do we have a warranty?

Along with our lifetime warranty on workmanship, you will also have our personal cell phone numbers upon arrival (and if not, just ask!).